You can track your shipment in real-time by using the tracking number provided at the time of booking. Simply enter the tracking number on our website under the "Track Your Shipment" section to get the latest updates on your package's status.

You can book our services online through our website or by calling our customer support. For online bookings, just select the service you need, fill in the required details, and complete the payment process. We also offer doorstep pickup for your convenience.

Prohibited items include, but are not limited to, explosives, firearms, illegal substances, and hazardous materials. Additionally, some items may be restricted based on the destination country’s regulations. Please refer to our Terms of Service for a detailed list of prohibited items.

Yes, we offer optional insurance for your shipments at an additional cost. Insurance coverage provides peace of mind by protecting your package against loss or damage during transit. The amount of coverage depends on the declared value of the shipment.

Delivery times vary depending on the service selected and the destination. Domestic deliveries typically take 1-3 business days, while international shipments may take longer, depending on the destination country and customs processes. For urgent shipments, we offer express delivery options.

If your package is delayed or you believe it has been lost, please contact our customer support team immediately with your tracking number. We will investigate the issue and keep you informed of the next steps. Claims for lost or damaged packages must be filed within a specific timeframe, as detailed in our Terms of Service.

Once a package has been shipped, changes to the delivery address may be possible, but this depends on the stage of transit and the destination country’s regulations. Contact our customer support as soon as possible if you need to make any changes.

Customs duties and taxes for international shipments are determined by the destination country. The recipient is typically responsible for paying any applicable fees upon delivery. We recommend checking the destination country’s customs regulations before shipping.

Our excess baggage delivery service allows you to send your luggage directly to your destination, avoiding the hassle of carrying it with you. You can book this service online or through our customer support. We will pick up your baggage from your location, securely pack it, and ensure it reaches your destination on time.

You can reach our customer support team via phone, email, or through the contact form on our website. Our team is available to assist you with any questions or concerns you may have.

Phone: +91 7382503678, 8978560595
Email: ccare@joyglobalcouriers.com
Address: 9-1-75, Near Suresh Mahal, Perala(Post), Chirala(Mandal), Bapatla (Dist.), Andhra Pradesh, India - 523157

Yes, we offer discounts for bulk shipments and have special pricing plans for businesses and regular customers. Please contact our sales team for more details on how we can customize a plan that fits your needs.